TERMS


thesurfersmind.com currently sells one product - a book titled:

"The Surfer's Mind: The complete, practical guide to surf psychology"

Throughout policy statements this product is referred to as the "book".

Please click on the link below to view our:

1. PRICING AND PAYMENTS POLICY
2. DELIVERY POLICY
3. RETURNS POLICY
4. PRIVACY AND SECURITY POLICY

1. PRICING AND PAYMENTS POLICY

The recommended retail price of the book in Australia is $AUD49.95

thesurfersmind.com is not registered for Goods and Services Tax (GST) and so GST is not payable for all retail and wholesale sales within Australia.

The recommended retail price of the book for international customers is $AUD45.00

Please note:
Delivery costs may be payable in addition to pricing above
The price of the book may be subject to change
A tax receipt is available upon request
$AUD = Australian Dollars

Payment Options

- Cash - in person only, we do not recommend you send cash in the mail
- Cheque
- Money Order
- PayPal
- Electronic Funds Transfer (EFT) - Australian customers only
- Swift Transfer - International customers only
- Telegraphic Transfer - International customers only


Cheques and Money Orders

Australian Customers
We accept personal cheques, bank cheques or money orders for Australian dollars. Please add 5 days to delivery time for payments made by personal cheque as no book(s) will be shipped until funds are cleared. Please make cheque or money order payable to "Richard Bennett"

International Customers
No personal cheques are accepted for international orders. We only accept bank cheques or international money orders for Australian dollars ($AUD). In addition, international customers please note that where a cheque payment is to be made, you must draw a bank draft, payable in Australian dollars ($AUD), and make sure the bank on which the draft is drawn has a reciprocal bank in Australia. Please make bank cheque or international money order payable to "Richard Bennett"

PayPal Payments

Payment via PayPal is available for both Australian and International customers. With PayPal you can pay with credit or debit card, bank acount or PayPal balance. Please note, customers do not need a PayPal account to use this facility. Simply click on the "Buy Now" icon and follow the prompts to complete your payment. Book(s) will be dispatched only when funds are cleared into thesurfersmind.com PayPal account.

Proceeding to order via PayPal is considered acceptance of all terms and conditions as set by PayPal. For more information about PayPal please go to: www.paypal.com.au

EFT, Swift and Telegraphic Transfers

Please contact thesurfersmind.com directly by phone or email to place your order and provide your delivery details. Amount in Australian dollars will be confirmed. You will then be provided with an order code and the relevant banking information to proceed with electronic payment. On completion of payment you must email the confirmation of payment receipt to richardb@thesurfersmind.com Book(s) will be dispatched only when funds are cleared into thesurfersmind.com bank account.

Australia wide please phone: 0407 304 845
International customers please phone: +61 407 304 845
Email: richardb@thesurfersmind.com

thesurfersmind.com accepts no liability for any and all payment methods.
Any and all additional bank, PayPal or other fees incurred by thesurfersmind.com through failed customer payments (e.g., dishonoured cheque/transfer) are payable by the customer.


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2. DELIVERY POLICY

Delivery for Australian and International orders is made by Australia Post.

EXPRESS PARCEL SERVICE - Australia wide

AIRMAIL PARCEL SERVICE - World wide

Delivery within Australia includes all states and territories. Standard delivery time within Australia is 1-2 business days, though please allow up to 5 business days from receipt of payment. Standard delivery time to most international destinations is 4-10 business days, though please allow up to 25 business days from receipt of payment. Please inform us by phone or email if you have not received your book(s) within the time frame for your destination.

Australia wide please phone: 0407 304 845
International customers please phone: +61 407 304 845
Email: richardb@thesurfersmind.com

Please ensure complete and correct delivery details are provided

thesurfersmind.com accepts no liability where incomplete or incorrect delivery details are provided. In this circumstance, if the book(s) has been returned to sender the customer must pay all delivery costs to resend the book; if the book has not been returned to sender the customer must re-order a new book(s).

If the book is not currently in stock we will advise you of the anticipated arrival and delivery time.

Please note that deliveries through Australia Post cannot be easily tracked.


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3. RETURNS POLICY

We will accept returns and offer book(s) refund up to 14 days after dispatch (Australian destinations) or up to 28 days after dispatch (International destinations). Book(s) returned to us for refund must be in original condition and must be accompanied by proof-of-purchase (e.g., tax invoice or EFT receipt). Delivery charges are not refundable.

Please wrap the book(s) securely, enclose your proof-of-purchase and contact thesurfersmind.com for the mailing address to return the book(s) to.

For further information, please call 0407 304 845. International customers please dial +61 407 304 845 or email richardb@thesurfersmind.com

Please note your name, telephone number, mailing address and email address on a note with the book(s) you are returning.

Order Cancellation

If necessary, you may cancel all or part of your order, provided you contact us before your order has been dispatched.


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4. PRIVACY AND SECURITY POLICY

thesurfersmind.com respects your rights to privacy under the Privacy Act 1988 (Cth) and is required to comply with the national privacy principles in respect of the collection of personal information from individuals.

On our website, you can order the book or subscribe to our mailing list. The sort of personal information that may be collected from these pages includes your name, address, email address, telephone number, fax number and information about your areas of interest.


Cookies

To ensure maximum security our website does not use cookies to collect any of your personal or payment information.

Personal Information

We may use your information to enable us to fulfil any online orders you may place, to send you our newsletter by email or to keep you up to date with new products, services and events by email. Please note that thesurfersmind.com members can remove themselves from the distribution list by simply typing "remove me" in the subject line of a reply email.

We will not without your prior consent disclose personal information collected about you on this website to any other party except in the case of our carriers to whom we supply your name and address details, as well as any particular delivery instructions you have given us.

You may request access to personal information we hold about you by contacting us. If you believe that the personal information we hold about you is incomplete or inaccurate, then you may ask us to amend it.

If you have any questions about our policy, or any complaint regarding treatment of your privacy by us, please contact us.

This privacy policy applies solely to information collected on our website and may differ from the policies of other sites that you may link to from this site. We recommend that you read the privacy policy of any site that you link to from this site.


This policy and all terms above represent the policy and terms of thesurfersmind.com as at February 2011. We may change our policy and terms from time to time.


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Copyright © 2000-2011 Richard Bennett thesurfersmind.com All Rights Reserved